We collaborate with organisations of any scale, enhancing your products and services to establish deep relationships that empower you to stand out in a competitive environment.
Our team of expert practitioners are adept at synthesising design thinking and research methodologies to create transformative solutions that positively impact both your customer and employee satisfaction.
Whether you're an emerging startup or an established enterprise, we are committed to guiding you towards a deeper, more impactful relationship with all those who interact with your organisation.
Hi, I’m Mickey
I'm all about creating remarkable customer experiences through the power of human connections. With over 20 years of experience in people-centric roles and a decade dedicated to Human-Centred Design, I've fine-tuned my skills to craft impactful, user-centred services that truly resonate.
My journey includes roles in recruiting, later in Business Development/Account Management and latterly Digital Strategy.
I specialise in translating ideas into concepts that senior stakeholders love, aligning seamlessly with business goals while boosting user engagement. I'm no stranger to putting these ideas to the test – I've effectively trialled service prototypes using my deep understanding of UX/CX. My track record also includes successfully launching new services that make waves in the market and satisfy client objectives.
As a senior business leader, I'm well-acquainted with the world of complex organisations and handling top-tier stakeholders. This means I'm your go-to person for bridging the gap between intricate business dynamics and visionary service design